Global feedback engine gives Dawsons gold, and it’s all thanks to your reviews!
Dawsons Music has achieved Feefo Gold Trusted Merchant accreditation for 2016 in recognition of excellent customer service over the last year, and we couldn’t have done it without you.
Here at Dawsons Music, we pride ourselves on providing our customers with the highest level of customer service and superior product knowledge at all times. We also encourage feedback where possible which includes asking customers to leave reviews online on our Feefo page. Well, it seems that thousands of you have liked us so much that you have left a myriad of glowing reviews, and due to receiving an overall 97% score, we’re proud to say that we have achieved Feefo Gold Trusted Merchant accreditation.
So what is Feefo I hear you ask? Well, Feefo is an independent customer feedback platform that allows customers to leave reviews and score companies based on their service. The Feefo Gold Trusted Merchant accreditation is a highly coveted award and given to only a select few businesses who have consistently delivered great customer service. In our opinion, it’s akin to us winning a Grammy award. Which we think is pretty cool.
Gold status is only awarded to those businesses who achieve an overall rating of 95%-100% and we’re happy to say that we scored 97% placing us in the top tier of musical instrument retailers. But we’re not going to stop there.
It has become a sought after accreditation due to the fact it is a direct representation on how our customers feel about the business and thus we will consistently strive to achieve an overall score of 100%.
Mark Taylor, Managing Director at Dawsons Music has said of the accreditation: “We are extremely proud of receiving the Gold Trusted Merchant accreditation from Feefo. We are here to serve our customers’ needs and to receive such positive feedback is a great feeling. Our team strive to ensure their service and product knowledge is second to none, and with this accreditation we feel we are on the right track to providing that exceptional customer experience that sets us apart”
So again, thank you from everyone at Dawsons Music. We couldn’t have done it without you.
Visit the Dawsons website here for more information.