Delivery & Returns

Delivery

Standard UK delivery is FREE on orders over £50 up to a maximum weight of 25 kg. If an item is exempt from this offer (due to weight), it will be clearly listed on the product page.

This is an online only offer, available for UK Mainland customers. It does not apply to in-store delivery charges. We reserve the right to amend or withdraw this offer without prior notification.

The Free Delivery is only a ship-to-address service and does not include unboxing or tuning, which is part of our premium offer. If you would like to find out more about this service please call our Customer Care Team on 01925 582 420.

Standard delivery on orders below £50 is £2.99. Lighter items cost less but some heavier items cost more to deliver, and these charges are clearly visible through the checkout process. Deliveries to non-standard addresses are also clearly visible through the checkout process. These include, but are not limited to, Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight, Channel Islands and the Republic of Ireland.Delivery costs more to the above locations, for actual charges, either phone this number 01925 582 420 or place your order as normal and we'll contact you.

Delivery Times

If you are ordering a larger item and want to arrange a specific delivery date, please contact our Customer Care team. Where possible, we will try to accommodate.

Delivery Address

We can offer the option for you to request delivery to a different address to the billing address of the purchaser. Before a decision is made, we make several security checks to protect ourselves against fraud, we therefore reserve the right to refuse to deliver to this address should we not be able to verify it - we will contact you should we encounter problems verifying your alternate address.

Delivery Method

Most items are shipped by Courier, although some smaller items are delivered by Royal Mail Recorded Delivery. These items will need to be signed for on delivery.

Please make sure you sign for your goods as 'unchecked'. You must inform us within two working days if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem as swiftly as possible.

A condition of purchase is that you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

What if I am not in when you deliver?

If you are not in when our courier arrives, they will leave a card for you with details of your order and a phone number to arrange an alternative delivery date. Alternatively, you can pick up at your local collection point (detailed on the card).

Overseas Customers

If you live outside the UK mainland then please Contact Us prior to placing your order - we can then provide you with an accurate quotation for carriage. We do not currently offer a delivery option to non-UK addresses via this website. Orders to non-UK addresses must be placed over the phone. All orders are fully insured against loss or damage whilst in transit; any damage must be reported within 48 hours of receiving your order.

All electrical products purchased from Dawsons Music will be designed to work on UK voltage and, where appropriate, will come with a 3 pin, UK style mains lead.

Please note that, whilst we offer a 12-month warranty on all goods shipped to the EU, we do not cover the cost of returning faulty or damaged goods. If you need to return a product, please contact us in advance of returning an item.

Returns Policy

For online purchases, your rights to return goods are protected under the Distance Selling Directive. If you are not completely satisfied with your online purchase, simply return it by an insured delivery method with all packaging intact and it in its original condition within 14 days, and we'll gladly exchange it, offer you a different product of equal value, or give you a full refund (please note that ex-demo equipment and second-hand equipment is not covered by this policy).

Before returning any equipment, you must contact our Customer Service team for a Returns Number. Items returned without a valid returns number will be rejected. Refunds are made within 30 days. Please note that we can arrange the collection and return of goods in this instance but these additional costs must be paid for by the customer.

In the case of goods that fail after two months or ex-demo and second-hand goods that fail anytime within the warranty period, we ask that you return the goods to us by an insured method. We will repair the item free of charge and return them to you by an insured delivery method. All associated delivery costs are payable by the customer.