ABOUT DAWSONS MUSIC
Run by musicians, for musicians.
Dawsons Music was established in 1898 in Warrington, Cheshire, making it one of the oldest retailers of musical instruments in the UK. Through this time we've learnt a thing or two about what musicians want and are proud to say we are a company run by musicians, for musicians. Dawsons is a multi-channel retailer who sell all things musical, to all type of musicians.
John Dawson established Dawsons Music in 1898. Being a piano tuner, it seemed a logical extension to him to offer his customers the opportunity to purchase pianos. This rapidly grew to include a wide range of musical instruments, which is still the case to this day. We have however, also extended our offer to include the latest music technology.
Dawsons Music is one of the longest serving music retailers in the UK. Throughout our many years on the high street we’ve always been at the forefront of the latest music products, as a consequence of our forward thinking, we have steadily expanded the Dawsons brand, and now boast 6 stores and a leading online retail business. In addition, we have an Education division, which serves schools and universities across the UK and Internationally.
We sell all things musical to all type of musicians, and are dedicated to maintaining our position as the UK’s most efficient, trusted and customer-focused music retailer.
There are currently 6 Dawsons Music Stores in the UK. All stores stock a wide selection of products, including acoustic and electric guitars, amps & effects, pianos & keyboards, drums & percussion, PA & DJ equipment, orchestra instruments, sheet music books and the very latest in music technology.
The Dawsons store teams are all musicians, many of whom have had professional careers as musicians, and still gig on a semi-professional basis. Their friends in the music industry reads like a who’s who of the world of music, which would be cool if it wasn’t uncool to say that!
One thing that is certain, is that they are all highly trained to provide outstanding customer service with helpful, expert guidance based on excellent product knowledge. Whether you’re a seasoned professional musician, an enthusiastic weekend player or are just starting out, our staff are on-hand to give you jargon-free advice and great service.
Here at Dawsons, we’re committed to supporting musicians as they develop - that’s why we regularly host in-store events to ensure our customers can not only find out more about the brands that could help them succeed, but also get the chance to win great prizes or pick up some fantastic freebies.
We also feel it is vital to get out of the store environment and go to where musicians feel most at home, so we’ve developed strong links with many live venues near our stores.
Dawsons have had an online presence since 1998, coincidentally, around the same time that Google was being formed.
Our website has always, and will always, feature the latest approach to Internet retailing. The Customer Service team behind the Dawsons website have all been trained to the same high standards as our store staff. This ensures that home shoppers are treated to the same positive purchasing experience as the customers who visit our stores. Like are store staff, they too are excellent musicians – you should hear our jamming sessions, superb!
The website is the first place to go to read the latest product and music industry news. It’s also the place to go to buy the latest music equipment from all the leading brands.
Our online store is supported by a massive warehousing and logistics operation, which ensures efficient dispatch of all goods to our customers, very often delivered the next day. We are one of the few online music retailers that have items in-stock. Whilst others say they have the item in-stock, we actually do.
Our Education division is one of the foremost suppliers of technology-based musical equipment to schools, colleges and Universities in the UK.
We have, for many years, built long term relationships with our Education partners and are supporters of the various music in schools programs. These partnerships help to promote the importance of music education to all students, from every background.
Investors in People
In August 2002, Dawsons Music was awarded Investors in People status. An award we are very proud of. This award recognises companies that have a core belief that its staff truly make a difference to the business, and invest in training and development programmes to reflect this.
We continually monitor and evaluate the effectiveness of our staff training and development programmes, and each and every person working for the company has a regular one-to-one meeting with their line manager, where both short-term and long-term goals for both the individual and the company are agreed upon.