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Delivery Information

Due to unprecented demand in the courier network, there maybe delays experienced on deliveries of orders. We will endeavour to dispatch items as quickly as we can.

We offer 3 types of delivery, depending on the items in your basket/shipping destination

- Standard Delivery

- Specialised Delivery 

- Installation Service

Standard Delivery

*Subject to status. Price may vary depending on product weight or size. Some products are excluded due to the size of packaging required e.g. keyboards and pianos.

If you have used V12 Retail Finance as your payment method, your order must be delivered to the address on your finance form – no exceptions. In this case, you will not receive a text allowing you to redirect your delivery.


Specialised Delivery


Direct From Supplier


Installation Delivery

**If your delivery is not on the ground floor, then an additional delivery charge may apply. Please contact us for further details. The Piano Speed delivery service is not available to the Highlands and Islands. Please contact our customer service department for availability and price.


International Delivery

Due to current restrictions in getting goods in and out of the UK, we have temporarily suspended services to a number of countries. The list displayed in the basket, are the only ones currently available.

Please be aware that delays are likely for international orders.