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Delivery Information

We offer 3 types of delivery within the UK, depending on the items in your basket and/or the shipping destination.

These are:

  1. Standard Delivery
  2. Large/Heavy Delivery 
  3. Installation Service

1. Standard Delivery


Please be aware before placing an order that if you have used V12 Retail Finance as your payment method, your order must be delivered to the address on your finance form – there are no exceptions. In this case, you will not receive a text allowing you to redirect your delivery.

*Subject to status. Price may vary depending on product weight or size. Some products are excluded due to the size of packaging required, e.g. acoustic pianos, digital pianos, keyboards, etc.

Direct Shipment From Supplier

2. Large/Heavy Delivery

3. Installation Delivery

**If your delivery is not on the ground floor, then an additional delivery charge may apply. Please contact us for further details. The Piano Speed delivery service is not available to the Highlands and Islands. Please contact our customer service department for availability and price.

International Delivery

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case the delivery may be delayed. Dawsons Music cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you are sending your items to before you order, and keep your total basket value below that threshold.

Software Downloads

Please be aware that Software order processing can take between 2 to 3 days to process, depending upon the supplier. In the unlikely event that you experience a longer delay please contact our customer service team for assistance.